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RETURNS & EXCHANGES

RETURNS AND EXCHANGES


Regrettably E-Liquids cannot be returned under any circumstances

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming via email if the Goods are damaged. If you receive the wrong goods, please do not open them. Inform us immediately

If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. If the Buyer would like to return any goods for any reason at all, the Buyer may do so within 7 days of receiving the purchased goods. Goods returned must be in a new and unused condition

The Seller will refund the cost of the goods; however shipping charges are non-refundable, unless its a mistake made by Vape Cartel.
Where a claim of defect or damage is made, the Goods shall be returned by the Buyer to the Seller for a replacement after receiving prior confirmation by the Seller via e-mail

If an item is found defective and it is still within the manufacturer warranty period the item will be repaired or replaced, unless the warranty has been voided by misuse

Please note as per the Consumer Protection Act the seller is allowed 2 weeks to check a faulty device and return. Please be patient with us while we check the device

Prior consent from the Seller must be approved via e-mail before any Goods are shipped back to the Seller. All returns are the responsibility of the Buyer until the returned Goods reach the Seller

Goods to be returned must clearly show the order number of the original purchase on the package. Where returned Goods are found to be damaged due to the Buyer

Refunds and warranties will not be applied to Goods that have been damaged due to misuse or negligence or not correctly following the instructions supplied with the product

With all purchases we provide 7 day policy where if the product is at fault we will exchange. Refunds are only issued when we have had a chance to resolve the problem with you. If you require a refund then at your cost all goods must be returned to us by post and you must take reasonable care to ensure that they are returned in good condition.

REGRETTABLY NO REFUNDS OR EXCHANGES ON SALE ITEMS 

NON-DEFECTIVE PRODUCTS – “COOL OFF PERIOD”
If Products which are NOT defective or which you found to be unsuitable, can be returned to The Junk Yard at your own cost, within 7 days from date of purchase, provided that the products have not been opened and the packaging is in its original condition and you are able to produce the original invoice/credit card/debit card slip as proof of purchase. You are then entitled to cancel the sale of the Products in terms of Section 44 of the ECT Act within 7 days after your receipt of the Products and to obtain a full purchase price refund. A handling fee of 5% (of the retail price) in respect of return and handling charge to non-defective returns that have not been opened and remain in the original packaging will be levied. The Junk Yard can hold you liable for any damage caused to the Products whilst it is in your possession. Unfortunately, should the product be opened or used in any way, a 40% fee (of the retail price) will be charged accordingly 

If in the case you wish to return your purchase and it is over our 7 day return period and is less than 3 months from the time you purchased it, we will gladly collect and provide you with a refund, minus an admin fee of 10% of your total order value and shipping costs, provided the product is in its original condition and original packaging, and has not been opened or used in any way. Unfortunately, should the product be opened or used in any way, you may not return the product to us nor can we offer you a refund 

No returns, refunds or exchanges will be accepted 3 months after the date of purchase 

VOUCHERS
If a gift voucher is stolen or lost and the funds are spent, The Junk Yard cannot be in any way held liable for this loss. If a gift card is lost and the funds have NOT been spent, we can transfer the funds to a new card and you will be charged for delivery of that card, including a 10% handling fee of the total value of the funds loaded onto the original card

INCORRECT SHIPMENTS
If you receive a product that is different to the one you ordered, please contact us within 24 hours of receiving it. We will make arrangements for the incorrect product to be returned to us and for the correct product to be delivered to you as quickly as possible. If the incorrect product is delivered to you, please do not remove the product from its original packaging, open or use the product in any way. If the product is opened or used in any way and is not in mint condition, you may be liable for a 25% (of the original purchase price) handling fee